At StethMate, we strive to ensure customer satisfaction by providing quality medical supplies and reliable service.

This Refund Policy outlines the conditions under which returns, refunds, and exchanges may be requested.

Eligibility for Returns

Customers may request a return or refund within a specified period after receiving their order, provided that the product meets the return conditions outlined below:

To qualify for a return, the item must be unused, undamaged, and in its original packaging. All accessories, manuals, and included components must be returned with the product.

Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons. Items such as personal medical instruments, opened sterile products, or consumable medical supplies may be non-returnable once opened.

Customers should review product descriptions carefully before making a purchase.

Return Process

If you wish to request a return, you should contact StethMate customer support with your order details and the reason for the return. Our support team will review the request and provide instructions for returning the item if it meets the eligibility requirements.

Customers may be required to provide photos of the product to verify its condition.

Return shipping costs may be the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

Once a returned item is received and inspected, StethMate will notify the customer regarding the status of the refund.

If the return is approved, the refund will be processed through the original payment method used during the purchase. Processing times may vary depending on the payment provider and financial institution.

Shipping fees may not be refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If a customer receives a damaged, defective, or incorrect product, they should contact customer support as soon as possible.

We may offer a replacement, refund, or store credit depending on the situation. Supporting evidence such as photos of the product and packaging may be requested to help resolve the issue.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been processed or dispatched, cancellation may not be possible.

Customers who wish to cancel an order should contact customer support promptly.

Non-Returnable Items

Certain products may be non-returnable for health and safety reasons. These may include items that have been opened, used, or altered after delivery.

Customized or special-order products may also be non-returnable unless they arrive damaged or defective.

Policy Updates

StethMate reserves the right to update or modify this Refund Policy at any time. Updated policies will be posted on this page.

Contact Support

For questions regarding returns or refunds, customers can contact StethMate through the support contact details listed on the website.